Privacy Policy

This Privacy Policy ("Policy") describes how 99ldt ("Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "User", "Player") who access or use the services available at 99ldt. By registering an account, accessing the site, or using any feature of 99ldt, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

99ldt is committed to responsible data handling. We collect only the information necessary to provide a safe, secure, and personalised gaming experience for players based in Bangladesh and beyond. This Policy is written in plain English to ensure full transparency, and it applies to all devices — mobile, tablet, and desktop — through which 99ldt may be accessed.

📋 1. Information We Collect

99ldt collects personal information through two primary channels: information you provide directly when registering or interacting with the platform, and information we collect automatically through your use of the site. Below is a full breakdown of the categories of data we may collect:

• Identity data: full name, date of birth, and government-issued identification number (e.g., National ID) provided during registration or KYC verification.
• Contact data: mobile phone number (Dhaka, Chittagong, Sylhet, or other Bangladeshi area codes), and email address where applicable.
• Financial data: linked mobile wallet identifiers (bKash, Nagad, Rocket, Upay) and bank account references used for deposit and withdrawal transactions. Full wallet credentials are never stored on our servers.
• Technical data: IP address, device type, operating system, browser type and version, session timestamps, and in-app behaviour logs (e.g., pages visited, games played, bet amounts, session duration).
• Communications data: records of messages, support tickets, live chat transcripts, and any correspondence you send to 99ldt's support team at [email protected].

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, or health data unless specifically required for responsible gaming self-exclusion procedures, in which case you will be explicitly informed before such data is collected.

⚙️ 2. How We Use Your Information

99ldt uses collected personal data solely for the purposes set out below. We do not use your data for any purpose beyond what is described in this Policy without first obtaining your separate, informed consent:

• Account creation, authentication, and management: to verify your identity, process your registration, and maintain the integrity of your player account across sessions.
• Transaction processing: to facilitate deposits via bKash, Nagad, Rocket, and other supported Bangladeshi payment channels, and to process withdrawal requests to the correct linked wallet or bank account.
• Regulatory compliance: to meet our anti-money laundering (AML) and know-your-customer (KYC) obligations, including storing transaction records and identity documents for the legally required retention period.
• Platform improvement and personalisation: to analyse aggregated, anonymised usage patterns and improve the 99ldt user experience, including game recommendations, interface optimisation, and promotional relevance for players in Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, and other regions of Bangladesh.
• Customer support: to respond to your queries, resolve disputes, process refund or bonus claims, and maintain records of all support interactions for quality assurance purposes.

Where we send you promotional communications (e.g., bonus offers tied to BPL season, Eid specials, or Pohela Boishakh promotions), you may opt out at any time by contacting [email protected]. Opting out of marketing communications does not affect the delivery of transactional messages relating to your account.

⚖️ 3. Legal Basis for Processing

99ldt processes personal data under the following legal grounds, and only to the extent necessary for each stated purpose:

• Contractual necessity: processing required to fulfil our obligations under the User Agreement you entered into when registering on 99ldt — including account management, payment processing, and game access.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and obligations to cooperate with lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and the improvement of service quality — where our legitimate interests are not overridden by your rights and freedoms.
• Consent: for optional marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without detriment to your account standing.

🤝 4. Sharing Your Information

99ldt does not sell, rent, or otherwise commercially transfer your personal data to any third party. However, we may share your information with the following categories of recipients, strictly on a need-to-know basis and only to the extent required for each specific purpose:

• Payment processors and mobile wallet operators: bKash, Nagad, Rocket, Upay, and partner banking institutions (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) receive only the minimum transaction data required to process your deposit or withdrawal.
• Game content providers: providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data for the purpose of game performance monitoring and RNG certification compliance.
• Fraud prevention and security services: third-party fraud detection platforms that assist 99ldt in identifying suspicious activity, multi-accounting, and money laundering patterns. These services are contractually bound to process data only for this purpose and to apply equivalent security standards.
• Regulatory and law enforcement authorities: where required by applicable law, court order, or official regulatory request, 99ldt will disclose the minimum necessary personal data to comply with such obligations. We will notify you of any such disclosure where legally permissible.

All third parties who receive data from 99ldt are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the one for which it was shared. 99ldt remains responsible for ensuring that any such sharing complies with applicable data protection principles.

💳 5. Payment Data & Financial Information

All financial transactions on 99ldt — whether deposits via bKash, Nagad, or Rocket, or withdrawals to your linked mobile wallet or bank account — are processed through encrypted, secure payment gateways. 99ldt does not directly store your full mobile wallet PIN, OTP codes, or complete bank account numbers on its own servers. Only a tokenised or partial reference to your payment method is retained for the purpose of processing future transactions and for AML record-keeping obligations.

Transaction history (amounts, dates, method used, and outcome) is retained for a minimum of five (5) years from the date of each transaction in compliance with standard financial record-keeping requirements. This data may be accessed by 99ldt's compliance team and disclosed to relevant authorities if required by law.

🍪 6. Cookies & Tracking Technologies

99ldt uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file placed on your device when you visit 99ldt. We use the following categories of cookies:

• Essential cookies: strictly necessary for the platform to function — including session management, login state persistence, and security tokens. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to collect anonymised data about how users navigate 99ldt — which games are most popular, how long sessions last, and which features are used most frequently. This data helps us improve the platform for Bangladeshi players.
• Preference cookies: used to remember your language setting, display preferences, and other personalisation choices so that your experience is consistent across visits.

You may manage your cookie preferences through your browser settings. Please note that disabling analytical or preference cookies will not affect your ability to use 99ldt's core features, but may result in a less personalised experience.

🗄️ 7. Data Retention

99ldt retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods: active account data is retained for the full duration of your membership plus 5 years after account closure; transaction records are retained for a minimum of 5 years from the date of each transaction; support communications are retained for 2 years from the date of the last interaction; technical logs (IP addresses, session data) are retained for 90 days unless required for an ongoing fraud or security investigation.

When data is no longer required for any of the above purposes and no legal obligation requires its continued storage, 99ldt will securely delete or anonymise the data using industry-standard methods. You may request confirmation of when your data is scheduled for deletion by contacting [email protected].

🧑‍⚖️ 8. Your Rights

As a user of 99ldt, you have the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected] with your full name, registered mobile number, and a description of the right you wish to exercise. We will respond within 10 business days:

• Right of access: you may request a copy of all personal data 99ldt holds about you, including the categories of data, the purposes for which it is processed, and the recipients to whom it has been disclosed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that deletion of account data will result in permanent account closure.
• Right to restriction of processing: you may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to object to processing: you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be able to demonstrate that our legitimate grounds override your interests in some cases.

We will not charge a fee for exercising any of your rights under this Policy. We may, however, request appropriate verification of your identity before fulfilling a data subject access request to protect against unauthorised disclosure.

🛡️ 9. Security Measures

99ldt implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: TLS/SSL encryption for all data in transit; server-side encryption for stored sensitive data; access controls and role-based permissions limiting internal staff access to personal data on a strict need-to-know basis; regular security audits and vulnerability assessments; and real-time intrusion detection systems monitoring for anomalous activity.

While 99ldt takes every reasonable precaution to secure your data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a high risk to your rights, we will notify affected users as promptly as practicable and take immediate remediation steps. If you believe your account has been compromised, contact [email protected] immediately.

🔗 10. Third-Party Links

99ldt's platform may reference third-party service providers such as payment processors (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming, Spribe). These third parties operate under their own independent privacy policies. 99ldt is not responsible for the data practices of any third-party service or platform that you access independently outside of 99ldt. We recommend reviewing the privacy policies of any third-party services before sharing personal information with them.

🔞 11. Minors & Age Restriction

99ldt strictly prohibits participation by individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If you are a parent or guardian and believe that a minor has created an account on 99ldt or provided us with personal information, please contact [email protected] immediately. Upon confirmation, we will promptly delete all data associated with the underage account and close it permanently.

📝 12. Changes to This Policy

99ldt reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where practical and where the changes are significant, we may also notify registered users via in-platform notification or the email address associated with their account. Your continued use of 99ldt after any revision constitutes acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically, particularly before submitting any new personal information or using a new feature of 99ldt for the first time. The most current version of this Policy will always be available at 99ldt.pro/privacy-policy.

📧 13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99ldt handles your personal data, our dedicated support team is available 24/7 (Bangladesh Standard Time, UTC+6) to assist you.

Email: [email protected]