Responsible Gaming
99ldt is committed to keeping gaming fun and safe. This page explains the tools, guidelines, and support available to every player in Bangladesh.
At 99ldt, we believe that gambling should always be an enjoyable leisure activity — never a source of financial stress, emotional strain, or personal harm. Our Responsible Gaming framework is built on the principle that every player deserves access to clear information, practical tools, and compassionate support, no matter where they are in Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi, Cox's Bazar to Khulna.
Responsible gaming is not just a compliance requirement for 99ldt — it is a core value. We actively invest in player protection systems, staff training, and the ongoing improvement of our self-management tools. We encourage every player to set personal limits, stay aware of their behaviour, and reach out to us whenever gambling stops feeling like entertainment.
Our Protection Tools at a Glance
What Is Responsible Gaming?
Responsible gaming means approaching online betting and casino play with awareness, intention, and self-control. It means understanding that casino games and sports betting are forms of entertainment with a built-in house edge — they are not investment strategies, income sources, or reliable ways to earn money. Every spin, every bet, every hand is an independent event governed by chance, and long-term profitability for a player is statistically unlikely.
For most players, gambling is a harmless and enjoyable way to add excitement to watching a BPL match, IPL season, or a weekend T20 game. For a small number of players, however, gambling can escalate into a habit that affects their finances, relationships, and mental wellbeing. Recognising the early warning signs and knowing how to get help is the most important step anyone can take.
99ldt actively supports a safer gambling environment by providing practical tools that put control firmly in your hands. We also encourage players to be honest with themselves about how gambling fits into their overall lifestyle and financial situation.
Responsible Gaming Tools
99ldt provides the following practical tools to help you maintain control of your gambling activity. To activate or modify any of these tools, contact our support team at [email protected] — all requests are processed confidentially and without judgment:
Self-Exclusion
If you feel that gambling is becoming a problem, you can request a self-exclusion at any time. You can choose a temporary exclusion period (30 days, 60 days, 90 days, or 6 months) or a permanent exclusion. During an active exclusion period, your account will be suspended, you will not be able to log in, and you will not receive any promotional communications from 99ldt. Permanent exclusion requests are irreversible — your account will be closed for good and all associated data handled per our data retention policy.
Deposit Limits
You can set a maximum deposit limit on your 99ldt account on a daily, weekly, or monthly basis. Once set, your limit takes effect immediately and cannot be increased for a cooling-off period of 24 hours. Reducing your limit is always instant. These limits apply across all payment methods — bKash, Nagad, Rocket, and Upay — so there is no way to bypass them by switching wallets.
Time-Out
A time-out gives you a short, structured break from gambling without permanently closing your account. Available durations are 24 hours, 72 hours, 7 days, or 30 days. During a time-out your account is fully suspended — you cannot log in, place bets, make deposits, or receive bonus offers. Your account balance is preserved and your account reopens automatically when the time-out period expires.
Session Time Reminders
You can request regular pop-up reminders at intervals of your choice (e.g., every 30, 60, or 90 minutes) to alert you to how long your current gaming session has been running. These reminders are a simple but effective way to maintain awareness and prevent sessions from running longer than intended.
Account Activity Alerts
Request automatic alerts when your deposit total for the day, week, or month approaches your set limit. Early-warning alerts give you time to step back and reassess before hitting your cap.
Age Verification & 21+ Policy
99ldt strictly enforces a minimum age of 21 for all registered users. This is not simply a legal formality — it reflects our genuine commitment to protecting young people in Bangladesh from exposure to gambling at a developmental stage where the financial and psychological risks are most acute. All users are required to confirm their age during registration, and accounts flagged for potential underage use are subject to immediate suspension pending full KYC verification.
Where there is reasonable suspicion that an account is being used by someone under the age of 21, 99ldt will freeze the account, withhold any pending withdrawals, and require the submission of government-issued identity documentation before any access is restored. Any funds deposited by a confirmed underage user will be returned (minus any bonuses applied) and the account permanently closed.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following questions are based on widely-used self-assessment tools. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or seek external professional guidance:
- 01Do you find yourself spending more money on gambling than you originally planned?
- 02Have you ever borrowed money — from friends, family, or a mobile banking service — specifically to fund your gambling?
- 03Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
- 04Have you ever tried to hide your gambling activity from family members or close friends?
- 05Do you find yourself returning to gambling after a loss specifically to try and win the money back?
- 06Has gambling ever caused you to miss work, important family events, or negatively affected your relationships?
Tips for Safe and Enjoyable Play
These practical habits can help you keep gambling as a positive leisure activity rather than a source of stress:
- Set a strict gambling budget before you start each session and stop as soon as you reach it — regardless of whether you are winning or losing.
- Never gamble when you are feeling stressed, depressed, lonely, or under the influence of alcohol. Emotional states significantly impair decision-making and increase the likelihood of impulsive, high-risk bets.
- Treat any gambling winnings as a bonus, not as income you can rely on. Withdraw winnings promptly rather than reinvesting them all back into further bets.
- Balance gambling with other leisure activities. If 99ldt is the only way you relax or socialise, that is a sign worth reflecting on. Maintain a variety of hobbies and social connections outside of online gaming.
- Take regular breaks during longer sessions. Stand up, walk around, drink water, and give yourself time to reset before continuing.
- Keep gambling in perspective relative to your other financial commitments. Rent, groceries, utilities, and family obligations always come before entertainment spending. If gambling is competing with these, it is time to use our deposit limit or time-out tools.
Protecting Young People
99ldt takes its obligation to protect minors with the utmost seriousness. We maintain strict age-verification procedures at registration and conduct ongoing monitoring for patterns that may indicate underage account use. Our internal systems are designed to detect and flag accounts that show characteristics inconsistent with adult users in Bangladesh.
If you are a parent, guardian, or older sibling in a shared household, we recommend taking the following steps to prevent underage access to 99ldt and other gambling platforms:
- Always log out of your 99ldt account when you have finished a session, especially on shared mobile phones or tablets. Enable a strong screen lock (PIN, fingerprint, or face ID) on any device where your account is accessed.
- Never store your 99ldt username or password in a shared browser profile, an auto-fill list, or a notes app that family members can access.
- Consider using parental control software on household devices to block access to gambling websites. Many Bangladeshi mobile operators offer family-safety features that allow parents to restrict access to specific categories of content.
Getting Help
If you believe that gambling is causing harm to your life, finances, or relationships — or if you are concerned about someone else — please do not wait. Getting help early makes a significant difference to outcomes. 99ldt's support team is available 24 hours a day, 7 days a week, and every responsible gaming request is handled with complete confidentiality.
To activate self-exclusion, set deposit limits, request a time-out, or simply talk to someone about your gambling habits, reach out to us directly:
Email: [email protected]
Available 24/7 — Bangladesh Standard Time (UTC+6). All responsible gaming requests are treated with strict confidentiality and processed as a priority.
We understand that reaching out about a gambling problem can feel difficult, particularly within communities where gambling carries social stigma. Our support team is trained to respond with empathy, without judgment, and with full respect for your privacy. You do not need to have reached a crisis point to contact us — early conversations are always welcome.
Our Commitment to You
99ldt is committed to being a platform that Bangladeshi players can trust — not just for the quality of its games and the reliability of its payments, but for the care it shows towards the wellbeing of every person who plays on it. Responsible gaming is not a box we tick. It is a continuous, evolving effort that touches everything we do: the tools we build, the policies we enforce, the way our support team communicates, and the decisions we make about how we market our platform.
We review our responsible gaming policies regularly and update them in line with best practice. If you have suggestions for how 99ldt can better support player wellbeing, we genuinely want to hear them. Email us at [email protected] with the subject line "Responsible Gaming Feedback".
Play Responsibly — Enjoy 99ldt
When gambling is kept in balance, it can be a genuinely enjoyable part of life. Explore 99ldt's games with confidence — knowing that our tools and team are always here if you need support.